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City of Bits Blog
Usability, user experience, technology, ethnography, design, the workplace, e-government and public policy, from a UK perspective


Wednesday, January 01, 2003  

Poorly-designed UK government websites failing to attract visitors
Less than 3% of the population regularly use the web to find details of government services, according to research carried out by ICM on behalf of IT consulting firm Hedra. More than half (53%) the survey participants said they would make more use of Government websites if they were easier to use or better designed.

This latest research follows the recent House of Commons Public Accounts Committee finding that a number of government sites are out of date, with the Downing Street website not even having an up-to-date list of ministers, although it has to be said that the Public Accounts Committtee website is itself guilty of the same charge. Two months ago, Interactive Bureau reported that 20 flagship government sites needed "immediate attention", with the Prime Minister's own pages among the worst offenders.

12:33 PM| link to this item

 
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