Usability on Radio 4
This afternoon the BBC Radio 4 programme Shop Talk addressed the subject of usability. For a whole half hour. With speakers who know something about what they are talking about. Customers, users, personas! Users say one thing and do another! Criticism of market research which leads to function bloat! Fashion versus usability! My golly gosh, I could hardly believe my little ears.

See the Shop Talk web page to listen to the programme (it should be available until the following programme goes on air, on 4 February):
http://www.bbc.co.uk/radio4/news/shoptalk.shtml