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City of Bits Blog
Usability, user experience, technology, ethnography, design, the workplace, e-government and public policy, from a UK perspective


Monday, July 21, 2003  

UK airline websites deemed inaccessible

Ability Net have just launched a survey of UK airline websites. On a five-star scale, Easyjet came top with a rating of two stars, and Virgin Atlantic are apparently 'in talks' after being deemed as having "the most serious issues of accessibility of all those tested". Common problems include lack of tool tips, lack of descriptions on images, reliance on the mouse, and high levels of utilisation of technologies not interpreted by many speech output programs.

As a spokesperson for Ability Net has said, "a computer is a great enabler", so why effectively take away such an enabling device for many of the disabled?

Ability Net press release: http://www.abilitynet.org.uk/content/oneoffs/e-nation.htm

3:47 PM| link to this item

 
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