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City of Bits Blog
Usability, user experience, technology, ethnography, design, the workplace, e-government and public policy, from a UK perspective


Monday, May 03, 2004  

When is a feature not a feature? When people are too scared to use it

I blogged a few days ago about India's take-up of voting machines. The feature that allows permanent closure of the device "in the case of booth capture" seems to be a complete waste of time. In the NY Times (27 April), David Rohde reports that "booth capturing" has also modernised:

"...In what appeared to be a carefully planned series of events, two small bombs exploded near the polling place and party workers threatened the five policemen guarding the booth and then brazenly took control of it. As poll workers and policemen averted their eyes, young party workers pushed the button for their part on the electronic voting machines over and over again, casting vote after fraudulent vote."

Thanks to Whitney for this link.

1:38 PM| link to this item

 
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