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City of Bits Blog
Usability, user experience, technology, ethnography, design, the workplace, e-government and public policy, from a UK perspective


Sunday, November 07, 2004  

Voter intention, data and measurement

In the same article, David Dill's views on data are addressed:

But Dill noted that the data that voting machine vendors and academics generally use to evaluate the integrity of e-voting machines doesn't include the kinds of problems that voters have been reporting. Generally, the number of undervotes and overvotes on a machine are used to measure their effectiveness.

Undervotes occur when a machine records no choice for a particular race -- either because the machine failed to record it or the voter chose to skip the race. Overvotes occur when voters choose more options or candidates than the race allows. E-voting machines are supposed to make it impossible for voters to overvote.

But "recording a vote for a wrong candidate is not something that shows up in the statistics," Dill said. It doesn't show up in the statistics because officials have no way to know whether a machine incorrectly recorded votes. Without a paper trail or some other way to independently verify that the votes on the machines are the votes voters intended, there's no way to truly measure the accuracy of the machines.
User intention is core to any usability analysis of systems or equipment. While Dill argues that introducing a paper trail will be the answer, usability testing is a standard approach that has been used for many years, and that can be used prior to any machines being put into the field and used 'in anger'. It does seem, though, that there is widespread ignorance of the field of usability, among vendors, among governments, and among academics in other fields.

I have to say I'm a little stunned to find that political scientists and lawyers are happy with just measuring over- and under-voting, and ignoring voter intention, whatever the voting technology.

It's rather like measuring the usability of an ecommerce website by seeing whether people can buy something, anything, on it, without taking into account that when they wanted to buy a toaster to send to their mother, they ended up ordering a ghastly three-piece suite that was despatched to their old address.


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