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Articles, reviews, interviews, talks, research
A selection of articles, talks and similar
on usability, user experience, voting and design and related topics.
presentations,
seminars and panels
articles in the press
research
interviews
book reviews
PRESENTATIONS,
SEMINARS & PANELS
IPPR/NMK seminar- E-Voting: Policy
and Practice
4 November 2004
Panel: Nicole Smith, Louise Ferguson, Jason Kitcat. Chaired by Stephen
Coleman.
Further information: http://www.ippr.org.uk/events/
Summary from NMK: http://www.nmk.co.uk/article/2004/11/09/e-voting
My presentation: E-voting:
Designing for People (PowerPoint)
Usability Professionals' Association Workshop -
Ensuring the Usability of Voting Systems
Minneapolis UPA Conference, 7 June 2004
Co-organiser (with Whitney Quesenbery and Josie Scott)
Workshop participants included: Dori Tunstall (Design for Democracy, Chicago),
Cheyenne Medina (Design for Democracy, Chicago), Sharon Laskowski (National
Institute for Standards and Technology, Washington DC), Richard Niemi
(University of Rochester, New York), Michael Traugott (University of Michigan),
Whitney Quesenbery (Whitney Interactive Design, New Jersey, and UPA President),
Josie Scott (Compuware Corporation, Detroit), Bill Killam (User-Centered
Design, Washington DC), Louise Ferguson (Digital Habitats, London).
This workshop was organised by the Usability Professionals' Association
Voting and Usability Project.
Workshop
website
Usability Professionals' Association
Panel - Why do field studies?
Minneapolis UPA conference, 10 June 2004
Panel discussion with Ginny Redish (Redish & Associates, Inc.), Susan
Dray (Dray & Associates, Inc.) and Thyra Rauch (IBM)
A session on ethnographic approaches to user requirements at this Usability
Wayfinder track event.
Usability Professionals' Association
Panel - Can Usability Save Democracy? Voting, Usability, and e-Participation
Minneapolis UPA Conference, 9 June 2004
Co-organiser (with Whitney Quesenbery and Josie Scott)
This panel was organised by the UPA's Voting and Usability Project: Louise
Feguson (Digital Habitats), Josephine Scott (Compuware Corporation, Inc.),
Whitney Quesenbery (Whitney Interactive Design), Bill Killam (User-Centered
Design, Inc.)
This panel was organised by the Usability Professionals' Association Voting
and Usability Project.
Project
website
Getting By in the Corporate Workplace
Dust or Magic Conference 2004
Wadham College, Oxford. 25-27 March 2004
Foucs on my own research contribution to the iSociety research project
addressing ICTs in the workplace, concentrating particularly on user experience
in different workplaces and the appropriateness of differing types of
technology.
Multimedia
presentation put together by my shadow, Oxford Brookes student Chris
Hawker.
Ethnography for Design
Seminar addressing user research fieldwork methods for design, including
practical advice on conducting fieldwork.
Namahn, Brussels, Belgium. February 2004
Selling Social Software
New Media Knowledge, Policy Studies Institute, London
Panel members: William Davies (iSociety), Lee Bryant (Headshift) and Louise
Ferguson. 3 December 2003
Presentation
(PDF, 421 KB)
e-Voting: International perspectives
Oxford Internet Institute international panel. Part of OII Symposium:
Information, Communication, Society. 18 September 2003.
Focus on the usability aspects of voting systems, both old and new.
Panel members: Isobelle Falque-Pierrotin (French Internet Rights Forum),
Dr David Butler (Nuffield College, Oxford), Gerald Shamash (Lawyer, Labour
Party), Louise Ferguson (UPA Voting and Usability Project). Chair: Stephen
Coleman.
Designing for eGovernment
AIGA Experience Design, Design Council, London, September 2003 (talk)
An Ethnographic Study of a Drug Prescribing
System
UK Usability Professionals' Association, October 2002 (presentation)
SELECTED
ARTICLES IN THE PRESS
Democracy needs good design
Open Democracy, 19 October 2004
Provides an overview of the issues involved in design and voting systems,
for non-specialists. Part of an Open Democracy series on e-voting.
[Open
Democracy link] [local
link]
The X Factor
Design Council, October 2004
Invited expert contribution to the Touching the State project. Addresses
the issue of user-centred design for voting.
Touching
the State (pdf, 5.5MB) pages 46-48 (or 48-50, depending on your software).
Online Communities for Translators
The Linguist, July 2004
An overview of the benefits of online communities as a tool for professional
communities of practice, taking a look at some existing international
communities for translators.
(access for subscribers only)
On being modern: New technologies
and voting outside the US
UPA Voice, October 2003
[UPA
link] [local link]
An overview of the state of play in electronic voting in the UK, Republic
of Ireland and other non-US jurisdictions. This is a companion piece to
articles by fellow e-voting project leaders Whitney Quesenbery and Josephine
Scott.
Comment: Quality Framework - the
first iteration?
Usability News, 21 August 2003
[UsabilityNews
link] [local
link]
A follow-up to the piece published in eGov Monitor, reviewing the
industry response to the UK Government's Quality Framework.
This article now appears in the Usability Views Usability
Heretics collection.
Setting Standards for Website Design:
New Government Framework a Missed Opportunity
eGov Monitor, 18 August 2003
[eGov
Monitor link] [local
link]
A feature discussing the new 'Quality Framework for UK Government Website
Design: Usability Issues', a document published by the Office of the eEnvoy.
Later republished on Usability News.
This article now appears in the Usability Views Usability
Heretics collection.
Does the UK need e-voting?
eGov Monitor, 4 August 2003
[eGov
Monitor link]
A 'vox' from a "selection of thought leaders" in e-voting.
Other contributors include Richard Allan MP, Stephen Coleman (Professor
of e-Democracy, Oxford), e-participation advocate Jason Kitcat (Free e-democracy
Project) and Yoz Grahame (FaxYourMP).
Intellectual Property - Whose Right
is it Anyway?
Usability News, 8 April 2003
[local link]
This 'article' was originally an email, written as a riposte to Tom McEwan
(Napier University and BHCIG), who argued that Professor Larry Lessig
(Stanford), me, and others of our ilk - who have arguments with the major
online publishers concerning what copyright means - are no different from
the 'intellectual property is theft' movement.
Policy-makers fail to Show at Accessability
Dissemination Workshop
Usability News, 6 March 2003
[Usability
News link]
An article about the EQUAL one-day accessibility network workshop at Reading
University.
How Control is Stifling Creativity
and Code
Usability News, 12 February 2003
[Usability
News link]
Reporting on Lawrence Lessig's talk to the Oxford Internet Institute's
Politics of Code conference.
Working the Web - Wine
The Guardian Online, November 2002
[Guardian
link] [PDF of the same article available here
(385K)]
E-democracy: Political solutions
at the touch of a button?
Usability News, November 2002
[local link]
[Usability
News link]
Report on the Spiked Online debate with Charles Leadbeater (Downing Street
policy adviser and author of 'Up the Down Escalator'), James Woudhuysen
(De Montfort University professor of forecasting) and Simon Moores.
Evaluating Design Effectiveness
Usability News, November 2002
[local
link] [Usability
News link]
AIGA Experience Design panel discussion that took place in October at
the Design Council, London. Speakers: Dr Ann Light (Usability News), Gerry
Leonidas (Reading University), Jack Schulze (designer), Meriel Lenfestey
(Flow Interactive).
The Limits of Usability are Challenged
Again
Usability News, October 2002
[local link] [Usability
News link]
Spiked Online usability debate, held in London. Speakers: Dr Ann Light
(Usability News), Martyn Perks (Spiked Online), Peter Bosher (Soundlinks).
This article now appears in the Usability Views Usability
Heretics collection.
Spain's Government Ignores Usability
Advice for Portal
Usability News, October 2002
[local link
to full article] [Usability
News link to summary]
What's in a name.com?
Public Finance, September 2000
[Public
Finance link to article] [local
link]
Dorking
seeks to reclaim its name
Public Finance, September 2000
[Public
Finance link to article]
¿Será Amazon el próximo?
El Mundo, Spain, 24 August 2000
[El
Mundo link to article - in Spanish] [local
link - in Spanish]
Identity Switch
The Guardian business section, August 2000
[Guardian
link to article]
Geographic Domains on Shaky Ground
The Industry Standard, August 2000
RIP: The Standard is now sadly defunct, but the web archive lives
on
[Industry
Standard link to article]
Electronic democracy - connecting
with government...and each other
published in Spain, October 1999
[local link]
Many more short pieces can be found on my blog, City
of Bits.
RESEARCH
Getting By, Not Getting On: Technology
in UK Workplaces
Max Nathan, Gwendolyn Carpenter, Simon Roberts, Louise Ferguson, Hannah
Knox. Published by iSociety/The Work Foundation. November 2003.
This report arose out of a one-year ethnographically informed research
programme conducted in UK workplaces.
Full report in PDF format:
http://www.theworkfoundation.com/research/isociety/gettingby_main.jsp
Accounting for Humans When We Design
Clinical Information Systems. Paper given at TEHRE, London, 10
December 2002. In Conference Proceedings TEHRE 2002. US: CAEHR,
Newton MA
Taking Computing to the Bedside:
Evaluating a Mobile Electronic Prescribing System
Paper given at University of Glasgow, 9 September 2002. In Proceedings
of the Joint Colloquia: Building Bridges: Interdisciplinary Context Sensitive
Computing and Mobile Computing in Medical Context 2002. Glasgow: University
of Glasgow
Electronic prescribing and medicines
administration
University of Sussex, July 2002 (poster presentation)
INTERVIEWS
BBC Radio 4 Woman's Hour: Blogging
(together with fellow London blogger Pixeldiva) 16 September 2003
E-mail interview conducted in Spanish and published
by the University of Buenos Aires, Argentina, 12 February 2003
http://www.uba.ar/noticias/home_noticia_completa?noticias_id=3062¬icias
_relevancia=2¬icias_seccion=1
SELECTED BOOK REVIEWS
The Elements of User Experience: User-Centred
Design for the Web
by Jesse James Garrett, November 2002.
[local link]
Handheld Usability from Scott Weiss Moves Mobility
Forward
A review of Handheld Usability by Scott Weiss, Usability News,
October 2002.
[local link]
[Usability
News link]
Handhelds for Doctors
by Dr Mohammad Al-Ubaydli, published by Idiopathic (2003).
[local link]
A book aimed at doctors interested in using PDAs.
SPECIALISED BIBLIOGRAPHIES
Usability and medical informatics: a
bibliography
A CSCW bibliography
An ethnographic approach to user experience: a
bibliography
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