Consultancy

I am a UK-based usability and user experience consultant specialising in

• User research, particularly ethnographic (fieldwork) approaches
• User-centred design
• Usability evaluation
• Training in and promotion of user-centred design
• ICTs in the workplace
• Big picture issues, strategy and policy

Research

I will conduct original user research on behalf of your organisation.

Strategic consulting

I can help you:

• Analyse the policy implications of user experience issues
• Educate decision makers, helping them to understand the value of user experience approaches
• Promote user-centred design approaches within your organisation

Training & speaking

I have experience in running seminars and workshops in the field of usability for a wide range of professional audiences. I am a qualified teacher and have taught both professionals and students.

Your organisation can benefit from seminars and workshops on topics such as:

• What managers need to know about user experience
• Reducing risk through improving design
• Studying users - how we can do it and what we can learn
• Ethnography for design - what it is, how we can do it and what it tells us
• Promoting usability and user-centred design in your organization
• Cross-cultural issues in international website design

I am currently leading training seminars in ethnographic approaches to design and evaluation in association with User Focus (central London).

Website, intranet and extranet evaluations

I will assess your site or system from an expert user experience perspective. I will provide a short written report covering what works and what doesn't, as well as giving recommendations for improving your site's performance. I will also present findings.

Website content

As a former journalist and editor with extensive experience in the online world - I have both written for the web as a journalist and commissioned newspaper websites - I will advise on content strategy and will also help you locate producers of original content in diverse fields.