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Research

Medical informatics meets user experience and CSCW - a bibliography
© Louise Ferguson, 2002

Abbott, W., Bryant, J. & Bullas, S. (eds.) (2000). Current Perspectives in Health Informatics.

Agar, M. (1986). Speaking of Ethnography. Beverly Hills: Sage Publications

Ahmad, S. (1992) Innovation and the Politics of Patient Information Systems, in Loveridge, Ray and Starkey, Ken (Eds. (1992) Continuity and Crisis in the NHS, Buckingham: Open University Press

Allwood, C. & Kalen, T. (1993) User-competence and other usability aspects when introducing a patient administrative system: a case study. Interacting with Computers, 5(2), 167-191

Almond, M. (2002). The effect of the controlled entry of electronic prescribing and medicines administration on the quality of prescribing, safety and success of administration on an acute medical ward, British Journal of Healthcare Computing & Information Management, 19(2): 41-6

Ancona, M., Dodero, G., Minuto, F. & Guida, M. & Gianuzzi, V. (2000). Mobile computing in a hospital: the Ward-in-Hand project. In Proceedings of the 2000 ACM Symposium on Applied Computing, 554-556. March 2001

Anderson, B. (1997). Work, Ethnography and System Design. In The Encyclopedia of Microcomputers, 20:159-183. New York: Marcel Dekker

Anderson, J.G. (1997) Clearing the Way for Physicians' Use of Clinical Information Systems. Communications of the ACM, 40(8), 83-90

Anderson, J.G. & Aydin, C.E. (1998) Evaluating Medical Information Systems: Social Contexts and Ethical Challenges. In Goodman, K. (1998). Ethics, Computing & Medicine. Cambridge: CUP

Atkinson, P (1992) The Ethnography of a Medical Setting, Qualitative Health Review 2, 4:451-74

Atkinson, P., Coffey, A., Delamont, S., Lofland, J., & Lofland, L. (2001). Handbook of Ethnography. London: Sage

Audit Commission (1995) For your information: a study of information management and systems in the acute hospital. London: HMSO

Audit Commission (1995) Setting the records straight: a study of hospital medical records. London: HMSO

Audit Commission (1999) Setting the records straight: a review of progress in health records services: update. London: HMSO

Audit Commission (2001). A Spoonful of Sugar: Medicines Management in NHS Hospitals. London: HMSO

Barber, C. (2001). Interactive Heuristic Evaluation Toolkit [online]. Available http://www.id-book.com/catherb/index.htm (accessed 31 May 20

Barbour, R. (2001). Checklists for improving rigour in qualitative research: a case of the tail wagging the dog?. BMJ 322:1115-1117

Bardram, J. (1997) "I Love the System - I just don't use it!". In Proceedings of the International ACM SIGGROUP Conference on Supporting group work: the integration challenge, 251-260. ACM Press

Bates, DW, Cullen, DJ, Laird, N, Petersen, LA, Small, SD, Servi, D (1991). Incidence of adverse drug events in hospitalised patients. JAMA 266:2847-51

Bauersfeld, K. & Halgren, S. (1996) "You've got three days!" Case Studies in Field Techniques for the Time-Challenged. In D. Wixon & J. Ramey (Eds.) Field Methods Casebook for Software Design. New York: John Wiley & Sons

Bellingham, C (2002). How pharmacists can help to reduce new junior doctors' prescribing errors. Pharmaceutical Journal 268:133-4

Berg, M & Toussaint, P. The mantra of modelling and the forgotten power of paper: A sociotechnical view on the development of process-oriented ICT in health care.

Beyer, H. & Holtblatt, K. (1998) Contextual Design. London: Morgan Kaufman

Blythin, S., Rouncefield, M. & Hughes, J. A. (1997). Never mind the ethno' stuff, what does all this mean and what do we do now: Ethnography in the commercial world. Interactions 4(3), 38-47

BMJ (1995). Unpacking the black box of qualitative research [editorial]. 311

Bowns, I.R., Rotherham, G. and Paisley, S. (1999). Factors associated with success in the implementation of information management and technology in the NHS, Health Informatics Journal, September, 5.3: 136-145

Brennan, S & Spours, A (2000). Barriers to the successful and timely implementation of electronic prescribing and medicines administration. BJHC&IM 17:8:22-25

British Psychological Association (2000). Code of Conduct, Ethical Principles and Guidelines [online]. Available: http://www.bps.org.uk/docdownload/docdownload.cfm (accessed 5 July 2002)

British Sociological Association (2002). The Association's statement of ethical practice [online]. Available: http://www.britsoc.org.uk/about/ethic.htm (accessed 22 July 2002)

Britten, N. (1995). Qualitative interviews in medical research. BMJ 311:251-253

Brown, B. (1996). Ethnography, posturing and practice: Some thoughts on the practice of ethnography. In The 'Professional Stranger': A collection of papers on the role of the fieldworker in workplace studies for CSCW (Plowman, L., Harper, R. & Rogers, Y. (Eds.)). School of Cognitive & Computing Sciences, University of Sussex. CSRP No. 428

Brown, D.S. (1996). The Challenge of User Based Design in a Medical Equipment Market. In D. Wixon & J. Ramey (Eds.) Field Methods Casebook for Software Design, pp157-176

Brown, R. (1999). Group Processes. Oxford: Blackwell

Burns, F. (1998). Information for Health: An Information Strategy for the Modern NHS 1998-2005. Ref. A1103. Available at http://www.imt.4nhs.exec.nhs.uk/strategy/index.htm

Chenail, R (1995). Presenting Qualitative Data. The Qualitative Report, 2:3

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Clarke, K.M., M.J. Hartswood, R.N. Procter and M. Rouncefield (2001a).The electronic medical record and everyday medical work. Health Informatics Journal 7.3/4: 168-170

Clarke K.M., Hartswood M, Procter R and Mark Rouncefield (2001b) Hospital managers closely observed: some features of new technology and everyday managerial work, New Technology in the Human Services 14(1&2): 48-57

Coble, J.M., Maffit, J.S., Orland, M.J., Kahn, M.G. (1996) Using Contextual Inquiry to Discover Physicians' True Needs. In D. Wixon & J. Ramey (Eds.) Field Methods Casebook for Software Design, pp229-248 COPY CHAPTER

Coffey, A. and Atkinson, P. (1996). Making Sense of Qualitative Data. Sage

Coiera, E. (1995). Recent Advances: Medical informatics. BMJ 310:1381-1387

Coiera, E. (1997). Guide to Medical Informatics, the Internet and Telemedicine. Chapman and Hall

Coiera, E. & Tombs, V. (1998). Communication behaviours in a hospital setting: an observational study. BMJ 316:673-676

Computer Weekly (2002). Computer Scrawl. 17 July

Cooper, G., Hine, C., Rachel, J. and Woolgar, S. (1995). Ethnography and human-computer interaction. In P.J. Thomas (ed.) The Social and Interactional Dimensions of Human-Computer Interfaces. CUP

Cross, M. (2002). Blair's £40bn gamble on IT. In The Guardian. 25 April

Denzin, N.K., Lincoln, Y.S. (Eds.) (2000). Handbook of qualitative research. London: Sage

Walker, P. (1999) Caldicott Guardian's Manual. NHS Executive

Department of Health (2002). Delivering 21st Century IT Support for the NHS

Desurvire, H.W., Kondziela, J.M., and Atwood, M.E. (1992). What is gained and lost when using evaluation methods other than empirical testing. In Monk, A., Diaper, D., and Harrison, MD (eds.) People and Computers VII, CUP, 89-102

Dillner, L (1994) Frightening realism. BMJ 308:1108

Dingwall, R. (1992) "Don't Mind Him - He's from Barcelona": Qualitative methods in health studies. In J. Daly, I. MacDonald & E. Willis (eds.) Researching Health Care: Designs, Dilemmas, Disciplines. London: Routledge

Dix, A., Finlay, J., Abowd, G. & Beale, R. (1998). Human-Computer Interaction. Harlow: Prentice Hall

Donaldson, L (1996). From black bag to black box: will computers improve the NHS? BMJ 312:1371-2

Doubleday, A., Ryan, M., Springett, M. & Sutcliffe, A. (1997). A Comparison of usability techniques for evaluating design. In Proceedings of the conference on Designing interactive systems. New York: ACM Press

Dray, S. & Siegel, D.A. (1999). Penny-Wise, Pound-Wise: Making Smart Trade-offs In Planning Usability Studies. Interactions 6(3), 25-30

Dray, S., Siegel, D., Feldman, E. & Potenza, M. (2002). Why Do Version 1.0 and Not Release It? Conducting Field Trials of the Tablet PC. Interactions 9(2), 11-16

Drew, P., & Heritage, J.C. (Eds.) (1992). Talk at Work: Interaction in institutional settings. Cambridge University Press

Dumas, J. & Redish, J. (1999). Practical Guide to Usability Testing. Bristol: Intellect

Ellingsen, G & Monteiro, E (2000). A patchwork planet: The heterogeneity of electronic patient record systems.

English, J. Heuristic Used. Available: http://www.sims.berkeley.edu/~jenglish/HeuristicsUsed.htm (accessed 14 June 2002)

Farrar, K. (2002). Time to review prescribing in hospitals by preregistration house officers. Pharmaceutical Journal, 268:136

Felciano, R. (1995). Human Error: Designing for Error in Medical Information Systems. Text of talk given at Stanford University [online].

Fetterman, D.M. (1989). Ethnography: Step by Step. Newbury Park, Sage Publications

Ford, N, Pau, P & Curtis, C (2000) The use of electronic prescribing as part of a system to provide medicines management in secondary care. BJHC&IM, 17:8, 26-9

Forsythe, D. (1999) "It's Just a Matter of Common Sense": Ethnography as Invisible Work, CSCW 8: 127-145

Forsythe, D. (1992) Blaming the User in Medical Informatics, Knowledge and Society: The Anthropology of Science and Technology 9: 95-111

Fowlie, F., Bennie, M., Jardine, G., Bicknell, S., Toner, D. & Cladwell, M. (2000). Evaluation of an electronic prescribing and administration system in a British hospital. Pharmaceutical Journal 265(7144)

Friedman, CP & Wyatt Jc (1997). Evaluation Methods in Medical Informatics. New York: Springer.

Fujitsu PC (2002) Pen Computer Technology

Fujitsu PC (2002) The State of the Pen Tablet PC Market

Fujitsu PC (2001) Fujitsu Unveils Next Generation Pen Tablet PC With the Stylistic LT P-600

Gardner, M., Sage, M. Gray, P., and Johnson, C.W. (2001). Data Capture for Clinical Anaesthesia on a Pen-Based PDA: Is It a Viable Alternative to Paper? IHM-HCI 2001, Lille, Springer-Verlag. People and Computers XV.

Garfinkel, H. (1997) Studies in Ethnomethodology. Englewood Cliffs, NJ: Prentice-Hall

Giangrasso, D (1996) My Love Affair With Pen Computers. Pen Computing No. 5, April. Available http://www.pencomputing.com/TabletPC/pen_history_dom.html (accessed 3 August 2002)

Gilmore, D. (2002) Understanding and Overcoming Resistance to Ethnographic Design Research. Interactions 9(3), 29-35

Glaser, B. & Strauss, A. (1967) The Discovery of Grounded Theory. New York: Aldine de Gruyter

Goffman, E. (1959) The Presentation of Self in Everyday Life. London: Allen Lane

Goffman, E. (1961a) Asylums. New York: Doubleday Anchor

Goffman, E. (1961b) Encounters: Two Studies in the Sociology of Everyday Life. Indianapolis: Bobbs-Merrill

Goffman, E (1963) Behavior in public places: notes on the social organization of gatherings. Glencoe Free Press

Goffman, E (1981) Forms of Talk. Oxford: Basil Blackwell

Gosbee, J (1997). Human-Computer Interaction and Medical Software Development. Interactions 4(4), 13-18

Gosbee, J (1998). Communication among health professionals - Human factors engineering can help make sense of the chaos. BMJ 316:642

GPNet (2001). Paperless prescribing. July:18-20

Greatbatch, D. L., Luff, P. K., Heath, C. C. & P. Campion (1993). Interpersonal communication and human-computer interaction: an examination of the use of computers in medical consultations. Interacting with Computers 5(2): 216-234.

Greatbatch, D., Heath, C.C., Campion, P. and Luff, P. (1995) How Do Desk-Top Computers Affect the Doctor-Patient Interaction?, Family Practice 12(1): 32-36

Greenhalgh, T. & Taylor, R. (1997). How to read a paper: Papers that go beyond numbers (qualitative research) BMJ 315:740-743

Griew, A.R. and Currell, R.A. (2000).Information, healthcare needs and security in the new NHS, Health Informatics Journal 6.2: 61-66

Gross, Zoe (2002). What it means to staff when hospitals are ahead in electronic prescribing. Pharmaceutical Journal 268:680

Grudin, J. (1988). Why CSCW Applications Fail: Problems in the design and evaluation of organizational interfaces. Proc. Conf. CSCW'88, 85-93. New York: ACM Press

Hammersley, M. & Atkinson, P. (1983). Ethnography Principles in Practice. London: Routledge

Handy, J., Hunter, I. and Whiddett, R. (2001). User acceptance of inter-organizational electronic medical records. Health Informatics Journal, 7.2: 103-107

Harper, R.H.R. and Hughes, John A. (1993) "What a f-ing system! Send 'em all to the same place and then expect us to stop 'em hitting": Making Technology Work in Air Traffic Control, in Graham Button (ed.) Technology in Working Order: Studies of Work, Interaction and Technology, London: Routledge, online at http://www.comp.lancs.ac.uk/sociology/Fieldwork/Onlinepapers1.html

Harper, R.H.R., O'Hara, K.P.A., Sellen, A.J. & Duthie, D.J.R. (1997). Towards the Paperless Hospital?. British Journal of Anaesthesia, 78;762-767

Hartswood, M., Procter, R., Rouncefield, M. and Sharpe, M. (2000). Being There and Doing IT in the Workplace: A Case Study of a Co-Development Approach in Healthcare. In Proceedings of the Participatory Design Conference (PDC'2000) 'Designing Digital Environments'. New York. pp96-105

Heath, C & Luff, P (1992). Collaboration and Control.

Heath, C. & Luff, P. (1992). Explicating face to face interaction. In N. Gilbert (ed.) Researching Social Life, 306-327. London: Sage

Heath, C. & Luff, P. (1996). Documents and Professional Practice: 'bad' organisational reasons for 'good' clinical records. In Proceedings of CSCW'96, 354-363. Boston: ACM Press.

Heathfield, H (1996). Current evaluations of information technology in health care are often inadequate. BMJ 313:1008

Heritage, J. (1984) Garfinkel and Ethnomethodology. Cambridge: Polity.

Hindmarsh, J. & Heath, C. (2000). Sharing the Tools of the Trade: The interactional constitution of workplace objects. Journal of Contemporary Ethnography, 29, 5, pp. 523-562

Holtzblatt, K. & Beyer, H. (1998). Getting Started on a Contextual Project. In Proceedings of CHI'98, 137-138. ACM Press

Holyer, A. (1993). Methods for Evaluating User Interfaces. CSRP 301, School of Cognitive and Computing Sciences, University of Sussex

HSC (2000) The Data Protection Act 1998: protection and use of patient information. HSC 2000/009

Hughes, John A. et al. (1995) The role of ethnography in interactive systems design, Interactions, April

Hughes, John A., King, V., Rodden, T. and Andersen, H. (1994) Moving Out from the Control Room: Ethnography in System Design, CSCW'94, ACM Press

Hughes, John A., Randall, David and Shapiro, Dan (1992) Faltering from Ethnography to Design, CSCW'92 Proceedings, ACM Press

Hughes, J, Randall, D & Shapiro, D (1993). From Ethnographic Record to System Design: Some experiences from the field. CSCW 1:123-141

Hughes, J., Somerville, I., Bentley, R. & Randall, D. (1993) Designing with ethnography: making work visible. Interacting with Computers 5(2), 239-253

Huston, T. (2001). Security Issues for Implementation of E-Medical Records. Communications of the ACM 44(9), 89-94

IEEE (2002) Wireless LAN group website: http://grouper.ieee.org/groups/802/11/ (accessed 22 July 2002)

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Jeffries, R., Miller, J.R., Wharton, C. and Uyeda, K.M. (1991). User interface evaluation in the real world: A comparison of four techniques. Proc ACM CHI'91 Conf., 119-124

Johnson, Jeffrey (u/d). Selecting Ethnographic Informants. Sage

Johnson, P. (1998) Usability and Mobility: Interactions on the move. In First Workshop on HCI for Mobile Devices, Glasgow, May. ACM Press. Available: http://www.dcs.gla.ac.uk/~johnson/papers/mobile/HCIMD1.html (accessed 22 May 2002)

Karat, C., Campbell, R., and Fiegel, T. (1992). Comparison of empirical testing and walkthrough methods in user interface evaluation. Proc ACM CHI'92 Conf., 397-404

Keen, J & Packwood, T (1995). Qualitative Research: Case study evaluation. BMJ 311:444-6

Kilman, D. G. & Forslund, D. W. (1997) An International Colloboratory Based on Virtual Patient Records. Communications of the ACM 40(8), 111-117

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McManus, B. (2000b). A move to electronic patient records in the community: A qualitative case study of a clinical data collection system, problems caused by inattention to users and human error, IEEE Topics in Health Information Management, 20: 23-37. Available: http://www.dcs.gla.ac.uk/~johnson/papers/HECS_99/McManus.htm (accessed 1 July 2002)

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